Frequently Asked Questions
Everything you need to know about leveling up your gaming collection.
What is the condition of your pre-owned games?
Every pre-owned game undergoes a rigorous quality check. We ensure all discs are scratch-free and functional, and we clearly list if the original manual or box is included in the product description.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your gear sooner.
Do you offer a warranty on hardware and consoles?
Yes, all refurbished consoles and hardware come with a 90-day Level Up Games warranty covering any internal technical defects.
What is your return policy for new releases?
New, unopened games can be returned within 30 days of purchase for a full refund. Digital codes and opened software are non-refundable.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.